Terms of service

TERMS OF SERVICE

Last Updated: [DATE]

Welcome to 27Street.

These Terms of Service ("Terms") govern your access to and use of the 27Street website, including our online store, products, content, features and services (collectively, the "Services").

By accessing or using our website, placing an order, or purchasing products from 27Street, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy, each of which forms part of these Terms.

If you do not agree with these Terms, please do not use our website or Services.

1. ABOUT 27STREET

27Street is a direct-to-consumer clothing and streetwear brand operated by:

Legal Business Name: [INSERT LEGAL BUSINESS NAME]
Brand / Trade Name: 27Street
Website: [INSERT WEBSITE URL]
Email: 27street.in@gmail.com
Business Address: [INSERT FULL BUSINESS ADDRESS]
Customer Care Phone: [INSERT PHONE NUMBER]
GSTIN: [INSERT GSTIN, IF APPLICABLE]

For the purposes of these Terms, "27Street", "we", "us" and "our" refer to the business operating the 27Street store.

2. ELIGIBILITY AND USE OF THE WEBSITE

By using our Services, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law; and

  • The information you provide to us is accurate, complete and up to date.

If you are under the applicable age of majority, you may use the Services only with the involvement and consent of a parent or legal guardian where required by applicable law.

You agree not to use our website or Services for any unlawful, fraudulent, abusive or unauthorised purpose.

3. ACCOUNTS AND CUSTOMER INFORMATION

You may be required to provide information such as your name, email address, telephone number, billing information and shipping address when placing an order.

You agree that all information provided by you will be accurate, current and complete.

You are responsible for maintaining the confidentiality of any account credentials associated with your account and for activities carried out through your account.

We reserve the right to suspend or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully or in violation of these Terms.

4. OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However:

  • Colours may appear differently depending on your device, screen and display settings.

  • Product photographs may be presented for illustrative purposes.

  • Minor variations in colour, texture, finish, stitching or appearance may occur due to manufacturing and photography processes.

  • Product measurements may have reasonable manufacturing tolerances.

We reserve the right to modify product descriptions, specifications, availability and pricing at any time.

We may also discontinue products or limit quantities available for purchase.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

5. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

Because certain 27Street products may be produced or stocked in limited quantities, products may become unavailable without prior notice.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment is completed.

If a product becomes unavailable after you place an order, we may contact you regarding the order and, where appropriate, provide a refund or other remedy in accordance with applicable law and our policies.

6. ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

An order confirmation or payment acknowledgement does not necessarily constitute final acceptance of the order where circumstances require us to cancel or reject it.

We reserve the right to cancel or reject an order in circumstances including, but not limited to:

  • Product unavailability;

  • Pricing or listing errors;

  • Suspected fraudulent or unauthorised transactions;

  • Incorrect customer or shipping information;

  • Technical errors;

  • Duplicate orders; or

  • Circumstances where fulfilling the order would violate applicable law.

If we cancel an order after payment has been received, we will initiate an appropriate refund of the amount paid for the cancelled order, subject to applicable law and payment-processing timelines.

We may contact you using the details provided during checkout if clarification or additional information is required.

7. PRICES, TAXES AND PAYMENT

All product prices displayed on our website will be shown in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, including GST where applicable, will be charged in accordance with applicable law and displayed as required.

Shipping charges, if applicable, will be displayed during checkout or otherwise communicated before completion of the purchase.

We reserve the right to change product prices, discounts and promotional offers at any time. Changes will not affect an order that has already been accepted and confirmed, except where a correction is required due to an obvious error or where otherwise permitted by applicable law.

Payments may be processed through third-party payment service providers. By making a payment, you confirm that you are authorised to use the selected payment method.

We do not store complete payment card information on our own servers where payment processing is handled by third-party payment providers.

8. CANCELLATION OF ORDERS

You may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests are subject to the status of the order and our applicable cancellation policy.

Once an order has entered processing, production, packing or shipment, cancellation may no longer be possible.

Nothing in this section limits any cancellation, refund or other rights available to consumers under applicable law.

9. SHIPPING AND DELIVERY

We ship orders to locations specified on our website and/or during checkout.

Estimated delivery timelines are provided for guidance and may vary depending on:

  • Delivery location;

  • Courier availability;

  • Weather and natural events;

  • Public holidays;

  • Operational disruptions;

  • Incorrect or incomplete shipping information;

  • Customs or regulatory requirements, where applicable; and

  • Other circumstances beyond our reasonable control.

We will make reasonable efforts to dispatch and deliver orders within the stated or estimated timeframe.

If there is a significant delay or issue with your delivery, please contact us at 27street.in@gmail.com.

You are responsible for providing an accurate and complete shipping address and contact information.

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, any re-shipping or related charges will be handled in accordance with our Shipping and Return Policies and applicable law.

10. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Our Return & Refund Policy will specify:

  • Eligible products;

  • Return and exchange conditions;

  • Applicable time limits;

  • Product condition requirements;

  • Refund method;

  • Exchange procedure;

  • Shipping/return shipping responsibilities; and

  • Products that may be non-returnable or non-exchangeable, where permitted by law.

Nothing in these Terms or our Return & Refund Policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable Indian law.

11. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, materially different from what was ordered, or otherwise does not conform to the applicable product description, please contact us promptly at 27street.in@gmail.com with your order details and relevant photographs or other evidence.

We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.

Depending on the circumstances, the resolution may include repair, replacement, exchange, refund or another appropriate remedy.

12. INTELLECTUAL PROPERTY

All intellectual property appearing on the 27Street website, including but not limited to:

  • The 27Street name and logo;

  • Brand identity and designs;

  • Product designs;

  • Graphics;

  • Photographs;

  • Videos;

  • Product descriptions;

  • Website layout and visual elements;

  • Text;

  • Artwork; and

  • Other original content

is owned by or licensed to 27Street and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not, without our prior written permission:

  • Copy or reproduce our designs or content;

  • Sell or commercially exploit our content;

  • Modify or create derivative works from our content;

  • Use our trademarks or branding;

  • Reproduce our product artwork;

  • Use our photographs or videos for commercial purposes; or

  • Represent any 27Street content as your own.

Nothing in these Terms grants you ownership of or a licence to any intellectual property belonging to 27Street except for the limited right to use the website for its intended purpose.

13. CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, photographs, comments, suggestions or other feedback relating to 27Street ("Feedback"), you confirm that:

  • The Feedback is truthful to the best of your knowledge;

  • You have the necessary rights to submit it;

  • It does not infringe another person's intellectual property, privacy or other rights; and

  • It does not contain unlawful, abusive, defamatory, obscene or fraudulent material.

By submitting Feedback, you grant 27Street a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish and distribute that Feedback for purposes related to operating, improving and promoting 27Street, subject to applicable law.

We may remove or decline to publish Feedback that we reasonably consider inappropriate, unlawful, misleading or inconsistent with these Terms.

We do not guarantee that every submitted review or Feedback will be published.

14. WEBSITE CONTENT AND ERRORS

We make reasonable efforts to keep information on our website accurate and up to date.

However, our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions, shipping charges or other information.

Where permitted by applicable law, we reserve the right to correct such errors and update information.

If an obvious pricing or listing error results in an order being placed, we may contact you to correct the error or cancel the affected order and provide an appropriate refund where applicable.

15. PROHIBITED ACTIVITIES

You agree not to use the website to:

  • Violate any applicable law or regulation;

  • Commit fraud or facilitate fraudulent transactions;

  • Impersonate another person or business;

  • Attempt to gain unauthorised access to our systems;

  • Introduce viruses, malware or other harmful code;

  • Interfere with the security or operation of our website;

  • Scrape, copy or systematically extract our content for commercial purposes without permission;

  • Copy or reproduce 27Street's designs for commercial use;

  • Use our website to transmit spam or malicious content; or

  • Engage in conduct that could reasonably harm 27Street, its customers, service providers or website.

We may restrict or terminate access to the Services where we reasonably believe that these Terms have been violated.

16. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment gateways, shipping providers, analytics services, social media platforms and other service providers.

These third-party services may have their own terms and privacy policies.

27Street is not responsible for the independent policies, practices or content of third-party websites or services.

However, nothing in this section limits any rights or remedies available to you under applicable law.

17. SHOPIFY

Our online store is hosted and powered by Shopify, which provides the e-commerce infrastructure used to operate our website.

Your purchase of products is a transaction between you and 27Street.

Shopify provides technology and infrastructure services to us but is not the seller of 27Street products.

Your use of Shopify-powered portions of the website may also be subject to applicable Shopify terms and policies.

18. PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

We may collect and process information necessary to:

  • Process and fulfil orders;

  • Deliver products;

  • Process payments;

  • Provide customer support;

  • Communicate with you regarding your orders;

  • Prevent fraud and misuse;

  • Improve our website and Services; and

  • Carry out other purposes described in our Privacy Policy.

Where consent is required under applicable data-protection law, we will obtain and process such consent in accordance with applicable requirements.

For more information, please see our Privacy Policy.

19. LIMITATION OF WARRANTIES

To the extent permitted by applicable law, the website and its general content are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available;

  • The website will be completely error-free;

  • All website content will always be current or uninterrupted; or

  • Access to the website will always be free from technical issues.

However, nothing in these Terms excludes, restricts or limits any warranty, guarantee, consumer right or remedy that cannot lawfully be excluded, restricted or limited under applicable law.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, 27Street will not be responsible for losses arising solely from circumstances beyond our reasonable control, including certain technical failures, third-party service interruptions, natural events or other force majeure circumstances.

Nothing in these Terms shall:

  • Exclude or limit liability where such exclusion or limitation is prohibited by law;

  • Exclude or restrict statutory consumer rights;

  • Exclude liability for fraud or fraudulent misrepresentation where prohibited by law; or

  • Prevent you from exercising any legal rights or remedies available to you.

Where liability can legally be limited, our liability will be limited to the extent permitted under applicable law.

21. FORCE MAJEURE

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;

  • Floods;

  • Fire;

  • War;

  • Civil unrest;

  • Government restrictions;

  • Strikes;

  • Transportation disruptions;

  • Internet or telecommunications failures;

  • Epidemics or pandemics; or

  • Other events beyond our reasonable control.

We will make reasonable efforts to resume affected Services as soon as reasonably possible.

22. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, fraud, or material violation of these Terms.

Nothing in this section requires you to indemnify 27Street for matters caused by 27Street's own unlawful conduct or where such an obligation would be prohibited by applicable law.

23. TERMINATION

We may restrict or terminate your access to our website where reasonably necessary, including where we believe that you have violated these Terms, engaged in fraudulent activity, or used our Services unlawfully.

Termination will not affect rights or obligations that accrued before termination or provisions that are intended to continue by their nature.

24. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdiction available to consumers under applicable law, disputes arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts at:

[INSERT CITY, STATE, INDIA]

Nothing in this section is intended to deprive a consumer of any mandatory legal right to approach a competent consumer forum, commission, court or other authority having jurisdiction under applicable law.

25. GRIEVANCE REDRESSAL

We are committed to addressing customer complaints and concerns promptly.

For complaints relating to orders, products, delivery, returns, refunds or other customer-service matters, please contact:

Grievance Officer: [INSERT NAME]
Designation: Grievance Officer
Email: 27street.in@gmail.com
Phone: [INSERT PHONE NUMBER]
Address: [INSERT BUSINESS ADDRESS]

We will acknowledge complaints within the timeframe required by applicable law and endeavour to resolve them within the applicable statutory timeframe.

Under the Consumer Protection (E-Commerce) Rules, 2020, e-commerce entities are required to establish a grievance-redressal mechanism, with complaints to be acknowledged within 48 hours and redressed within one month, subject to the applicable legal framework.

26. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable law.

The latest version will be posted on this page with the applicable "Last Updated" date.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the website after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.

27. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain in effect.

28. NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean that we waive our right to enforce that provision later.

29. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services, subject to applicable law.

30. CONTACT INFORMATION

If you have questions about these Terms, please contact us:

27Street
Legal Business Name: [INSERT LEGAL BUSINESS NAME]
Email: 27street.in@gmail.com
Phone: [INSERT PHONE NUMBER]
Business Address: [INSERT FULL BUSINESS ADDRESS]

Website: [INSERT WEBSITE URL]

© 27Street. All rights reserved.